Our client is a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide. We have an immediate requirement for an experienced AV Technical Operations Manager to join our London team. This role involves working onsite at a leading Global Law Firm.

The AV Technical Operations Manager role requires a strong understanding of audiovisual (AV) technology and systems, along with the ability to assist with managing a high-performing AV Managed Service team. The manager will conduct system audits, troubleshoot AV technology issues, and ensure information security and control structures are in place. They will oversee the technology life cycle, evaluate and recommend IT/AV strategies and policies, and train and communicate with stakeholders across offices.

Strong incident management and project management skills are crucial for successful performance in this role, along with the ability to analyze service and system utilization. The manager will also need excellent communication and interpersonal skills to effectively collaborate and build relationships, and must have the ability to adapt to service changes and client requirements.

This position is based within our end user’s organization in London, which continues to invest in state-of-the-art technologies, services, and training. Experience and seniority of the position will be reflected in the remuneration and benefits package.

Key Responsibilities:

Responsibilities include, but are not limited to:

• Provide support to the AV Services Managers to assist with day-to-day operations of AV support services.
• Build relationships with service customers, stakeholders, and management teams.
• Document and maintain standard operating procedures (SOPs) and best practices for AV services and support.
• Provide AV technology reports to AV service managers as needed.
• Establish and enforce organization standards to maintain quality service.
• Provide input and suggestions for continuous service improvements to enhance the overall AV experience.
• Evaluate organization outcomes, identify problems, evaluate trends, and anticipate requirements to recommend IT/AV strategies, policies, resourcing, and procedures.
• Ensure preventative maintenance processes are followed and updated based on technology changes.
• Manage minor project installations in accordance with client requirements.
• Oversee technology life cycle and advise on solutions.
• Develop and provide training for new installations, changes to standards, etc.
• Collaborate with onsite teams on incident investigations involving multiple offices/services.
• Manage troubleshooting of major AV-related technology issues until resolution is achieved.

Desirable Skills:

• Team leadership skills.
• Customer service delivery experience.
• Strong knowledge of audiovisual (AV) technology and systems.
• IT network knowledge.
• Knowledge of incident investigation and problem-solving techniques.
• Attention to detail and ability to enforce organization standards.
• Ability to evaluate and recommend AV strategies, policies, and procedures.
• Relevant certifications in AV technology.
• Project management skills.
• ITIL Foundation certification.

If you are an experienced AV professional with a passion for technology and leadership, we’d love to hear from you! Apply now to join our dynamic team and contribute to our mission of providing outstanding AV solutions.